Rotana realizes that you care how your information is used and shared.

This notice describes our privacy policy regarding the information collection, use, and disclosure of personal data when you use Rotana (the Service). In this notice, we will be using “us”, “our”, “we” and “the Service” interchangeably to refer to the Rotana service. By visiting Rotana, you give us your consent to the practices described in this Privacy Notice

Information Collection and Use

The information that we continually get from our customers helps us improve our Service to them

Here are the different categories of the data collected

Information provided by the customer (information you give us)
We collect and store any information you enter while using our service or give us in any other way. We use the information that you provide for such purposes as identifying you, responding to your requests, and communicating with you. The information you provide to us may include but not limited to:
Personal Data such as

Full Name

Email address

This data is gathered in several ways, such as, when you enter it while using our service, interact with our customer support, or participate in customer surveys

Information you provide while choosing your account settings, or otherwise provide information to us through our service or elsewhere

Automatic information:
When you access the Service by or through a smartphone , we may collect certain information automatically. This information includes, but not limited to, the following : Your activity on the Rotana service, such as title selections, watch history, and search inquiries

Details of your electronic communications with our customer support, such as the date, time, and purpose for contacting us, and emails

Device unique ID and other unique identifiers,

Use of Information

Information about our customers is an important part of our business, and protecting your privacy is as important to us as it is to you. We are not, in any way, in the business of selling any information that you give us, or any other info that we collect about you to others. We share customer information only as described in this privacy notice

We use information that we acquire to provide, analyze, improve and personalize our services and our marketing efforts to you, to process your registration, your account authentication, your orders and to connect with you on these and other issues. We might also use your watch history to provide you with a first-rate personable experience and suggest to you tailored viewer recommendations based on your taste, preferences, and the genre of the movies, series or shows that you frequently watch. For instance, we use the information to

Analyze and comprehend our target audience, enhance our service, and optimize content selection, recommendation algorithms, and delivery

Communicate with you concerning our service so that we can send you our news and updates

If you are a new Rotana user, you will be required to sign up or register by going through very simple and straightforward steps as follows

a) download Rotana App on your smart device and click register

b) You will be asked to fill in your basic personal information (full name, email, and password) then click next

c) An email will be sent to the email address that you have provided to verify its authenticity

Please note that we do not have access to your account identification information. We protect your password during transmission using encryption methods. In other words, we do not know your password, nor can we retrieve it in case you lost it. If you lose your password and want to reset it, you can do that on your own by following the instructions of resetting your password on the app. As a way of protecting your privacy, we do not have access to or keep this type of information

If you choose to share or otherwise allow others to have access to your account, they will be able to see all your information such as your watch history, ratings, and account information (including your name, email or other information in the "Account" area of our website and App). This is also applicable to your profile. Your profile is accessible to anyone who uses your Rotana account. You should be aware of this before you allow any other users to access your Rotana account and/or your profile. Please note that profile users can change the account password and/or the subscription plan. If you do not want any of these changes to take place, you should explain this to others who have access to your account

Security

Rotana is keen to keep your personal information safe and secure. We use several administrative, physical, and managerial procedures to protect your personal information against forfeiture, theft, and illegal access, use, and adjustments. Nevertheless, please note that there isn’t any protocol of transmission over the Internet or a technique of electronic storage that is absolutely and accurately 100% secure. While we strive to use logically and reasonably acceptable means to protect your personal and identification data and provide a level of security that is appropriate to the risks of processing your personal information, we still cannot guarantee its complete security

To make requests or have any other questions regarding our privacy practices, please contact us at rotanasupport@binarywaves.com . We respond to all requests we receive from individuals wishing to exercise their data protection rights by applicable data protection laws